Terms of service

Terms of Service

OVERVIEW

This website is operated by Calmlee. Throughout the site, the terms “we”, “us” and “our” refer to Calmlee. Calmlee offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ELIGIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device.

SECTION 2 – PRODUCTS

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of any color or image will be completely accurate.

Product descriptions, pricing, and availability may change at any time without notice.

We reserve the right to:

  • limit quantities of any products

  • discontinue products at any time

  • refuse any order at our discretion

Our products are intended for personal home use.

SECTION 3 – PRODUCT SAFETY AND USE

Calmlee products may involve the use of heat, candles, herbs, or other natural materials.

By purchasing and using our products, you acknowledge and agree that you are responsible for using them safely and in accordance with any instructions provided.

Users should never leave candles unattended and should always place warmers on a stable, heat-resistant surface away from flammable materials, pets, and children.

Some herbs, botanicals, or natural ingredients may cause sensitivities or allergic reactions in certain individuals or animals. Customers are responsible for determining whether any ingredients are suitable for their household.

Calmlee shall not be liable for damages, injury, or loss resulting from improper use, misuse, or failure to follow safety precautions when using our products.

SECTION 4 – ORDERS

When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order at our discretion.

Orders are only confirmed once payment has been successfully processed and you receive a confirmation email.

We may cancel or limit orders if we believe they are placed by dealers, resellers, or distributors.

All purchases are subject to our Refund Policy.

SECTION 5 – PRICING AND BILLING

Prices for our products are subject to change without notice.

All prices are listed in Canadian dollars unless otherwise stated and do not include shipping, taxes, customs duties, or import charges where applicable.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

SECTION 6 – SHIPPING AND DELIVERY

Shipping times are estimates and cannot be guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather, or events outside our control.

Once an order has been transferred to the shipping carrier, responsibility for the shipment transfers to the customer.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product descriptions, and design, is the property of Calmlee and is protected by copyright and intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the website or its content without express written permission from Calmlee.

SECTION 8 – THIRD-PARTY TOOLS AND LINKS

Our website may provide access to tools or links provided by third parties.

We do not monitor or control these third-party services and are not responsible for their content, accuracy, or policies.

Your use of any third-party tools or websites is entirely at your own risk.

SECTION 9 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

Because our store is hosted on Shopify, some information may be processed by Shopify and its service providers in order to operate the store.

SECTION 10 – USER COMMENTS AND FEEDBACK

If you send us feedback, reviews, suggestions, or other content, you grant Calmlee the right to use, edit, publish, and distribute that content without restriction or compensation.

You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or harmful material.

We reserve the right to remove content that we consider inappropriate.

SECTION 11 – ERRORS AND INACCURACIES

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors and to change or update information without prior notice.

SECTION 12 – PROHIBITED USES

You may not use our website:

  • for any unlawful purpose

  • to violate laws or regulations

  • to infringe upon intellectual property rights

  • to harass, abuse, harm, or defame others

  • to transmit malware or malicious code

  • to collect personal information of others

  • to interfere with the security or operation of the website

We reserve the right to terminate your use of the Services if you violate these Terms.

SECTION 13 – TERMINATION

We may suspend or terminate access to our website or services at any time if you violate these Terms.

Any obligations or liabilities incurred before termination will survive termination.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our website and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee that the service will be uninterrupted, secure, or error-free.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Calmlee and its owners, employees, affiliates, or service providers shall not be liable for any injury, loss, claim, or damages arising from the use of our website or products.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Calmlee and its affiliates from any claims or damages arising from your violation of these Terms or misuse of the Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 18 – ENTIRE AGREEMENT

These Terms of Service and any policies posted on this website constitute the entire agreement between you and Calmlee regarding your use of the Services.

SECTION 19 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

SECTION 20 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time by posting changes on this page.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Calmlee
hello.calmlee@gmail.com
Ontario, Canada